Call Center Teamwork
Having good teamwork in a call center is fundamental because each agent is considered a part of something bigger - meaning that - if a team member is for some reason incorrectly performing duties, the whole call center team will be affected as a result.
In a call center, everyone is accountable for one another, and all contact center managers need to have well-developed team-building skills. It takes an experienced manager and a dedicated workforce to develop a productive teamwork environment to make it work.
